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Fees:
The basis on which fees will be charged is set out in our
letter of engagement. When payment of fees is to be made is
set out in our Standard Terms of Engagement.
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Professional
Indemnity Insurance:
We hold
professional indemnity insurance that exceeds the minimum
standards specified by the Law Society. We will provide you
with particulars of the minimum standards upon request.
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Lawyers'
Fidelity Fund:
The Law Society
maintains the Lawyers' Fidelity Fund for the purpose of
providing clients of lawyers with protection against pecuniary
loss arising from theft by lawyers. The maximum amount payable
by the Fidelity Fund by way of compensation to an individual
claimant is limited to $100,000. Except in certain circumstances
specified in the Lawyers and Conveyancers Act 2006, the
Fidelity Fund does not cover a client for any loss relating
to money that a lawyer is instructed to invest on behalf
of the client.
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Complaints:
We maintain
a procedure for handling any complaints by clients, designed
to ensure that a complaint is dealt with promptly and fairly.
If you have a complaint about our services or charges, you
may refer your complaint to the person in our firm who has
overall responsibility for your work.
The Law Society operates the Lawyers Complaints Service
and you are able to make a complaint to that service. To
do so, phone 0800 261 801 and you will be connected to the
nearest Complaints Service Office, which can provide information
and advice about making a complaint.
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Persons
Responsible for the Work:
The
names and status of the person or persons who will have
the general carriage of or overall responsibility for the
services we provide for you are set out in our letter of
engagement.
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Client
Care and Service:
The Law Society
client care and service information is set out below.
Whatever legal services your lawyer is providing, he or
she must:
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Act
competently, in a timely way, and in accordance with
instructions received and arrangements made.
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Protect
and promote your interests and act for you free from
compromising influences or loyalties.
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Discuss
with you your objectives and how they should best be
achieved.
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Provide
you with information about the work to be done, who
will do it and the way the services will be provided.
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Charge
you a fee that is fair and reasonable and let you know
how and when you will be billed.
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Give
you clear information and advice.
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Protect
your privacy and ensure appropriate confidentiality.
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Treat
you fairly, respectfully and without discrimination.
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Keep
you informed about the work being done and advise you
when it is completed.
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Let
you know how to make a complaint and deal with any complaint
promptly and fairly.
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The obligations
lawyers owe to clients are described in the Rules of Conduct
and Client Care for Lawyers. Those obligations are subject
to other overriding duties, including duties to the courts
and to the justice system.
If you have any questions, please visit www.lawsociety.org.nz
or call the Law Society on 0800 261 801.
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Limitations
on extent of our Obligations or Liability
Any limitations on the extent of our obligations to you or
any limitation or exclusion of liability are set out in our
letter of engagement.
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